Foundations
This module lays the groundwork for using AI confidently in professional environments. It helps participants understand what AI can do well, where it fails, and how to build practical expectations for daily work.
What this area covers
- How AI works in real business and knowledge work contexts.
- What AI is strong at, including summarization, drafting, and synthesis.
- Where AI can fail, such as hallucinations, weak reasoning, and poor context handling.
- How to set realistic expectations for automation and human review.
- When AI should support a task versus when a human must own the final decision.
- How to frame problems so AI becomes a useful assistant rather than a black box.
- Practical professional scenarios across meetings, writing, planning, and research.